Privacy Policy

1. Introduction

Decode Charts ("Decode Charts", "we", "us", or "our") is an education initiative focused on technical analysis and systematic trading. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at decodecharts.com (the "Website"), interact with our content, or use our services, including courses, workshops, webinars, and related educational offerings (collectively, the "Services").

By using the Website or our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Website or Services.

2. Information We Collect

We may collect personal information about you through various channels, including:

• Website usage: pages visited, browser type, device information, and similar technical data collected automatically as you browse the Website.
• Contact forms: your name, email address, phone number, and any message or details you choose to share when you reach out to us.
• Newsletter subscriptions: your name and email address when you subscribe to receive updates, insights, or promotional communications from us.
• Event registrations: your name, contact details, and any other information you provide when registering for webinars, workshops, or other events hosted or co-hosted by Decode Charts.
• Course registration forms: your name, contact details, payment-related information (processed by our payment partners), educational background, and any other information required to enrol you in a course, program, or educational offering.

We do not knowingly collect sensitive personal information beyond what is reasonably required to provide our Services.

3. How We Use Your Information

We use the information we collect for purposes that include:

• Providing, operating, and administering our educational services, courses, workshops, and events;
• Communicating with you, including responding to enquiries, sending course or event-related updates, and sharing newsletters or promotional content (where you have opted in);
• Improving our Website, content, and Services based on usage patterns and feedback;
• Processing registrations and, where applicable, coordinating enrolment, scheduling, or delivery details with training partners or knowledge partners associated with a particular course or program;
• Maintaining the security and integrity of our Website and Services, and complying with applicable legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Training and knowledge partners: where a course, workshop, or program is delivered in association with a third-party training partner or knowledge partner, relevant registration information may be shared with that partner solely for the purpose of coordinating and delivering the applicable Service.
• Service providers: third parties that support our operations, such as payment processors, email or communication platforms, and website hosting or analytics providers, who process information on our behalf and under appropriate confidentiality obligations.
• Legal and regulatory authorities: where required to comply with applicable law, regulation, legal process, or governmental request.

5. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience, understand how visitors use the Website, and support essential functionality. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Website.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including for as long as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, update, or request deletion of the information we hold about you, and the right to opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Children's Privacy

Our Services are intended for adults and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Third-Party Links

Our Website may contain links to third-party websites or platforms, including those of training partners, payment processors, or social media. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@decodecharts.com
Phone: +91 93512 85805
Address: Jaipur - 302006, Rajasthan, India